How to book?
Booking online with horasbalivillas.com would be easier! Select your desired villa from our website, check on rates and hotel details and fill the reservation form. Once you've submitted your Booking Request our Reservation Staff will immediately attend to your booking details. For any questions during the booking process you are also welcome to contact us by online chat, phone or fax. To confirm your reservation we request copy both side of your Credit Cards, Copy Passport Photo Page, fulfill Credit Card Authorization Form and signature which should be send by fax to : +62 361 821 3020 after you submit your reservation request. The credit card will be used to guarantee the reservation and will be charged if there is any cancellation as per above procedures. Full Payment will be collected upon your arrival except for reservation beyond Bali.
When is my booking final?
Your booking is final once we have sent the Confirmation Slip to the email address provided during your booking process. The Confirmation Slip will be made out to the guest name as defined in your booking request and must be presented upon check-in at the Villa.
After I make my reservation, how long does it take to get confirmation?
Once you have submitted your Booking Request our Reservation Staff will immediately attend to your booking details. Once your payment has been successfully processed and your reservation is confirmed you will receive your Confirmation Slip by email usually within 24 hours. Our reservation staff will do the utmost to meet your booking request as fast as possible. We will contact our whole room suppliers and normally confirm your booking within 24 hours.
What if the villa that I selected is not available?
Despite our comprehensive villa room inventory there may be times when your selected villa may not be available. This may be due to peak booking periods or specials events. In this case we will notify you by e-mail and suggest to you an alternative villa.
What is the latest time that I can make my reservation?
We accept bookings anytime before the check-in date. Please take note though that our booking conditions are tied to those of the hotel. Thus we cannot always guarantee availability on short notice booking requests. Bookings on short notice may also be subject to Cancellation Fees.
How can I make booking amendments?
We are happy to help! Our Reservation Staff can be contacted by email, online chat, phone or fax. In case of booking amendments, depending on the nature of the requested change, cancellation fees may apply. For more details please do refer to our Cancellation Policy for details.
What is our pricing policy?
Our price policy is well known to be the most aggressive in the Internet Industry. We bring you the absolutely lowest rates available! We work in close partnerships with leading Villa room wholesalers and selected Villas in order to provide you with the best rates possible. If you see the exact same offer anywhere at a more competitive rate, do not hesitate to contact us. We will do our best to beat that quote! For your convenience our rates are quoted in USD (unless otherwise specified) and include all taxes and service charges, and Breakfast it means that you do not have to pay more.
Is there a minimum night stay?
Yes, depending on the villa and the season but these are often flexible. Minimum nights stay range between 2 and 7 days. As a general rule, High and Peak Season periods usually have the longest minimum stays. Your villa specialists will be able to give you more details on which villas offer what minimum stay policy and when.
Are your room rates per room or per person?
All of our listed rates are per room, NOT per person (unless otherwise specified). Moreover, there is no charge for children under 12 years old when sharing a room with parents with no extra bed.
What about children price policy?
The policy regarding reductions for children varies from Villa to villa. Where discounts apply, they are passed on to you. When posting your Booking Request please state the number of children. Also please state their age. Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement may differ pending on the specific Villa's policy though. Any child over the age of 12 is considered an adult by the hotel industry. Normal charges will apply both for the room and breakfast. The general policy concerning the charging of room and breakfast for children traveling together with their parents or family is as follows. - Children more than 12 years of age: Any child this age is considered an adult by the Villa. Normal charges will apply both for the room and the breakfast. - The child supplements apply to children between the ages of 2-12 years (unless a different age range is specified). - Free baby cots for babies are only suitable for children under 2 years old.
horasbalivillas.com will arrange private transfer in and out with our private car and our concierge also will assist during check in into your villa.
Will I need my Confirmation Slip when checking in?
Yes. By the time you check in the villa has already got the original villa voucher and they will honor your booking. We do strongly recommend though that you carry the Confirmation Slip from us with you at the time of check-in.
In case I would like to extend my stay, how do I proceed?
We strongly recommend that you make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Support Staff as the villa will not offer you these discount prices (the villa may charge you the full walk-in rates). You may contact us by email, online chat, phone or fax.
I am unhappy with my accommodation. Can you help?
We aim to please. Please note though that due to the high number of Villas in our database we cannot monitor the quality for each and every villa. Villas do change management and consequently quality of service may change. If you feel that the Villa does provide you with inadequate services please do let us know. You may contact us by email, online chat, phone or fax.
What is your cancellation policy for Villa reservations?
Please familiarize yourself with our detailed Cancellation Policy.